Certified Agile Service Manager | Agilitics

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Certified Agile Service Manager

$1,000.00 $890.00

This sixteen (16) hour course provides an introduction to Agile Service Management ? the application and
integration of agile thinking into servicemanagement processesand processdesign projects.Agile thinking
improvesIT?seffectivenessand efficiency,and enablesIT to continue to deliver value in the face of changing
requirements.

Description

COURSEOBJECTIVES:

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What it means to ?be agile?
  • The Agile Manifesto, it?score values and principles
  • Agile concepts and practices including ITSM,Kanban,Lean and DevOps
  • Scrum roles,artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement? ensuring processes are lean and deliver ?just enough?control
  • Agile Process Design? applying Agile practices to process design projects

COURSE/ STUDENT MATERIALS:

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

CERTIFICATION: Successfully passing (65%) the 60 minute exam,consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent,global examination partner.

PREREQUISITES:-

  • Completion of pre-class assignment
  • Familiarity with IT service management processes and ITIL® is recommended

AUDIENCE:

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, re engineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Processs take holders

COURSE LOGISTICS:

  • Maximum learners per instructor is25
  • Traditional class room or U-shaped seating arrangement
  • Whiteboard, flip chart,projector
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