Sales Force Admin Course | Agilitics

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January 9, 2018
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Sales Force Admin Course

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Description

No. of Days: 3

Description Of Cloud Computing And Types

  • Definition of cloud computing
  • On-demand advantages of Cloud computing
  • Services of Cloud computing
    • Saas(Software as a Service)
    • PaaS(Platform as a Service)
    • IaaS(Infrastructure as a Service)
  • Types of Clouds
    • Public Cloud
    • Private Cloud
    • Hybrid Cloud
    • Community Cloud 

Description Of Sales force And It’s Product

  • Importance of Salesforce
  • Importance of CRM and Solutions
  • Grouth of Revenue using CRM
  • comparison of Salesforce CRM with other CRM Products
  • Salesforce Products
  • Sales cloud
  • Service cloud
  • Marketing cloud
  • Force.com platform
  • Configuration
  • AppExchange
  • Chatter
  • Web services

Sales force Features and Edition Limits 

  • Mass delete records

Reports and Dashboards

  • Run and modify reports
  • Create new reports with the report builder
  • Filter reports
  • Summarize report data with formulas and visual summaries
  • Print, export, and email reports
  • Build dashboards

Automation

  • Email Templates
  • Set up workflow rules and Process Builder
  • Automate leads and cases

Managing the Support Process*

    • *For virtual classroom attendees, this content is delivered as an online
    • module.
    • Automate the support process
    • Understand the Salesforce Console
    • Enable collaboration in the Service Cloud

 

  • Analyze support data with reports and dashboards

 

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