Service Now

• Introduction to service now instances & Process
• SNC Navigations ,SNC Applications and Modules
• Forms, Lists and Tables ,
• Basic details such as Forms, List modification and administration
• Personalizing Forms , Personalizing Lists and List controls
• Creating new sections in forms
• Introduction to Different types of Fields and dependent choice field creation

Section 2.Database – Administration Introduction

• Configuring USERS AND GROUPS AND ADMINISTRATION                                                            
• Groups ,Roles-“Roles tagging to users and groups”
• Application, Module and Administration creating and modifying applications and modules and other related activities of
• Limiting access of Applications and modules to specific set of roles
• Incident Management and Problem Management
• Change Management and it’s workflows
• Change Management Different types of change requests and their significance

Section 3. Workflow

• Risk Assessment Plugin activation-Servicenow training
• Risk Questionnaires configuration and defining thresholds and conditions
• Approvals debugging in workflows
• Creating Dynamic approvals”
• Service level management SLA definitions and triggering conditions
• SLA schedules ,Excluding and Including holidays in Schedules
• Retroactive start usage in SLA
• SLA workflow and Notifications on breach”
• Introduction to Items and Categories
• Record Producers
• Introduction to Variables and Variable Sets.