Service Now
No. of Days: 3
INTRODUCTION: ServiceNow Training is a PaaS (Platform as a Service) provider of a enterprise Service Management. ServiceNow simulation is used globally to define, organise, and also mechanise the flow of work, removing dependencies on email & spread sheets to convert the delivery and the service management for the enterprise.
Description
Course Outline 24 Hours Section 1. Introduction
Introduction to service now instances & Process
SNC Navigations ,SNC Applications and Modules
Forms, Lists and Tables ,
Basic details such as Forms, List modification and administration
Personalizing Forms , Personalizing Lists and List controls
Creating new sections in forms
Introduction to Different types of Fields and dependent choice field creation
Section 2.Database – Administration Introduction
Configuring USERS AND GROUPS AND ADMINISTRATION
Groups ,Roles-“Roles tagging to users and groups”
Application, Module and Administration creating and modifying applications and modules and other related activities of
Limiting access of Applications and modules to specific set of roles
Incident Management and Problem Management
Change Management and it’s workflows
Change Management Different types of change requests and their significance
Section 3. Workflow
Risk Assessment Plugin activation-Servicenow training
Risk Questionnaires configuration and defining thresholds and conditions
Approvals debugging in workflows
Creating Dynamic approvals”
Service level management SLA definitions and triggering conditions
SLA schedules ,Excluding and Including holidays in Schedules
Retroactive start usage in SLA
SLA workflow and Notifications on breach”
Introduction to Items and Categories
Record Producers
Introduction to Variables and Variable Sets.
Section 4. Creating Workflow and Usages along with example
Associating workflows to Items
Email notification and events, Email notification creation(when to trigger, whom to trigger, What content to send)
Templates utilization in email notification
Events creation ,Email notification through events
Email notification in workflow via notification and events
Send to event creator usage
Email Inbound and Outbound server properties setting
Debugging mail sending issues”
Section 5. Transform and Data Load
Transform Mapping(Auto and Manual mapping)
Transform Scripts to restrict inserts and update
Data source creation (FTP,JDBC,LDAP,files like excel,csv)
Utilizing data source in Data loads
Scheduled Imports”
SCRIPTING Client Side scripting, Script Include
Client Scripts (Intro, How to write and use)
UI Policy (Intro, How to write and use) Server Side
Business Rules and Global Business Rules (Intro, How to write and use)
Section 5. Transform and Data Load
Creating Quick reports from lists
Creating Reports, Gauges and Homepages
Various types of reports and usage
Using Script Includes in reports
Scheduling reports
Report Administration”
Reviews
There are no reviews yet.